Privacy Policy

Seva Sanatan is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you purchase or book our Seva Services. By using our website and services, you consent to the data practices described in this policy.

1. Information We Collect

We may collect and process the following data about you:

• Personal Information: Information you voluntarily provide when booking a Service or contacting us, such as your name, email address, phone number, and payment details.
• Transaction Data: Details regarding the Seva Service you purchased, the date of purchase, the amount paid, and the chosen date of fulfillment.
• Usage Data: Information about how you interact with our website, including your IP address, browser type, pages viewed, and the time and date of your visit.

2. How We Use Your Information

The information we collect is primarily used to fulfill your service requests:

• Process and fulfill your service orders (e.g., executing cow feeding on the selected date).
• Confirm and provide proof of the service fulfillment to you (via email or platform notification).
• Communicate with you about your booking status and essential updates.
• Improve our website and services to better serve our community.
• Comply with legal obligations, including those related to payment processing and financial auditing.

3. Data Security and Payment Processing

We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Payment Data: All payment transactions are handled by secure, PCI-compliant third-party payment gateways (like Razorpay). We do not store your credit card details or bank account information on our servers.

4. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except as necessary to process your service payment or fulfill the requested service. This includes trusted third parties who assist us in operating our website, conducting our business, or serving our community (such as payment gateways and mailing service providers), as long as those parties agree to keep this information confidential.

5. Cookies and Tracking

Our website may use "cookies" to enhance your experience, track service bookings, and remember user preferences. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

6. Your Rights

You have the right to request access to the personal information we hold about you, and to request corrections or deletions. Please contact us using the information below to exercise these rights.